Job Summary
We are seeking a proactive and customer-focused Client Relationship Manager to build and maintain strong relationships with clients, ensuring exceptional service and long-term satisfaction. The ideal candidate will serve as the primary point of contact, understand client requirements, resolve concerns promptly, and identify opportunities to enhance client engagement and business growth.
Key Responsibilities
- Develop and maintain strong, long-term relationships with clients.
- Act as the primary point of contact for client inquiries, requests, and escalations.
- Understand client requirements and provide appropriate solutions and support.
- Coordinate with internal teams to ensure timely delivery of products and services.
- Monitor client satisfaction and proactively address concerns.
- Conduct regular follow-ups with clients to strengthen relationships and improve retention.
- Identify opportunities for upselling and cross-selling products or services.
- Prepare and present client reports, business reviews, and performance updates.
- Maintain accurate records of client interactions in the CRM system.
- Ensure compliance with company policies, service standards, and SLAs.
- Gather client feedback and share insights with management to improve products and services.
- Achieve client retention, revenue, and relationship management targets.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 2–5 years of experience in client relationship management, account management, customer success, or sales.
- Experience in handling key accounts is preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Strong relationship-building and stakeholder management abilities.
- Customer-centric mindset with problem-solving skills.
- Negotiation and conflict resolution skills.
- Proficiency in CRM software and Microsoft Office applications.
- Strong organizational and time management skills.
- Ability to analyze client needs and recommend suitable solutions.
- Ability to work independently and collaboratively in a team environment.
Preferred Competencies
- Strong business acumen and commercial awareness.
- Ability to manage multiple client accounts simultaneously.
- Results-oriented with a focus on client satisfaction and retention.
- Professional attitude with high integrity and accountability.
Key Performance Indicators (KPIs)
- Client satisfaction (CSAT) score.
- Client retention and renewal rate.
- Response and resolution turnaround time.
- Revenue growth through upselling and cross-selling.
- Achievement of assigned account and business targets.
- Number of client meetings and engagement activities conducted.
- Accuracy and timeliness of CRM updates and reporting.
Pay: ₹12,235.20 - ₹65,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Provident Fund
- Work from home
Work Location: In person
