ob Summary:
We are looking for a well-groomed, enthusiastic, and customer-focused Front Office Guest Service Associate to join our Front Office team at Gokulam Grand Kovalam. The ideal candidate will be responsible for providing a warm welcome to guests, ensuring smooth check-in and check-out experiences, and maintaining the highest level of hospitality standards.
Key Responsibilities:
- Welcome guests courteously and assist with check-in and check-out procedures.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
- Ensure all guest information and billing details are accurately recorded in the system.
- Coordinate with other departments (Housekeeping, F&B, Engineering, etc.) to ensure guest satisfaction.
- Handle cash, credit card transactions, and maintain accurate records.
- Ensure the lobby and reception area are clean, well-organized, and presentable at all times.
- Follow grooming and uniform standards as per hotel policy.
- Adhere to all company policies, procedures, and safety standards.
Qualification & Experience:
- Diploma or Degree in Hotel Management (preferred)
- Minimum 1 year of experience in a similar role at a 4/5-star hotel.
- Excellent communication skills in English; knowledge of additional languages will be an advantage.
- Pleasant personality with a professional appearance.
- Knowledge of hotel software (preferably WINHMS) will be an added advantage.
Job Type: Full-time
Pay: From ₹17,500.00 per month
Application Question(s):
- Did you Complete Hotel Management course?
- Did you complete your 6months OJT in Front Office?
Education:
Experience:
- Hotel Industry: 1 year (Preferred)
Work Location: In person
