We are seeking a dynamic and customer-focused Front Office Executive cum Student Counselor to manage front desk operations while providing guidance and counseling to prospective and current students. The ideal candidate should possess excellent communication skills, a professional demeanor, and the ability to assist students throughout the admission and enrollment process.
Key ResponsibilitiesFront Office & Administrative Duties
- Welcome and assist students, parents, visitors, and guests professionally.
- Handle incoming phone calls, emails, WhatsApp messages, and walk-in inquiries.
- Manage reception operations and maintain visitor records.
- Schedule appointments, counseling sessions, and meetings.
- Maintain student records, documents, and administrative files.
- Coordinate with academic and administrative departments for smooth operations.
- Ensure the reception area is organized and presentable at all times.
Student Counseling & Admissions
- Counsel prospective students and parents regarding courses, career opportunities, eligibility criteria, and admission procedures.
- Understand student requirements and recommend suitable programs.
- Guide students through the admission and enrollment process.
- Follow up with leads, inquiries, and prospective students to maximize conversions.
- Explain course details, fee structures, scholarships, and payment options.
- Maintain inquiry and admission data in CRM or student management systems.
- Achieve admission and enrollment targets set by the management.
- Conduct orientation and support sessions for newly admitted students.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in front office, student counseling, admissions, customer service, or related roles.
- Freshers with excellent communication and interpersonal skills may also apply.
Required Skills
- Excellent communication and presentation skills.
- Strong counseling and relationship-building abilities.
- Customer-oriented and student-focused approach.
- Proficiency in MS Office and CRM software.
- Good organizational and multitasking skills.
- Ability to work under targets and deadlines.
Preferred Skills
- Experience in educational institutions, colleges, universities, or training centers.
- Knowledge of admission processes and educational programs.
- Ability to communicate fluently in English and Malayalam (or local language).
Key Performance Indicators (KPIs)
- Student inquiry-to-admission conversion rate.
- Number of admissions achieved.
- Student and parent satisfaction.
- Follow-up effectiveness and response time.
- Accuracy of records and administrative documentation.
Salary
As per qualifications and experience.
Reporting To
Admissions Manager / Academic Coordinator / Principal
Working Hours
As per institute operating schedule.
Experience Preferred: 1–3 years in Educational Counseling, Admissions, Front Office, Customer Relations, or Academic Support.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
