- Inbound and Outbound Calls: Handle incoming calls from customers seeking service appointments or information, and make outbound calls to remind customers of upcoming service appointments, promotions, or follow-up on past services.
- Appointment Scheduling: Coordinate with customers to schedule service appointments, ensuring optimal use of service department resources and technician availability.
- Customer Service: Provide detailed information on available services, costs, and timelines. Address customer questions, concerns, and complaints promptly and professionally.
- Record Keeping: Maintain accurate records of customer interactions, service bookings, and follow-up actions in the company's CRM or service management system.
- Promotions and Upselling: Inform customers about current promotions, service packages, and recommend additional services that may benefit their vehicle's maintenance.
- Feedback Collection: Gather customer feedback post-service to help improve service quality and customer satisfaction.
- Coordination: Work closely with the service advisors, technicians, and other staff to ensure seamless service delivery and customer satisfaction.
Qualifications
- Education: High school diploma or equivalent required; additional education or certification in customer service or automotive technology is a plus.
- Experience: Previous experience in a customer service role, preferably in an automotive or service-related industry.
- Knowledge: Basic understanding of automotive services and maintenance procedures is beneficial.
Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficiency in using telephone systems and CRM software.
- Ability to multitask and manage time effectively.
- Problem-solving skills and the ability to handle difficult situations calmly and efficiently.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
- Automobile: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
