Job Description – D365 CRM Developer (Customer Service Module)
Position: D365 CRM Developer – Customer Service - Immediate Joiner Preferred Note
Experience: 5+ Years
Location: Noida
Work Mode: Hybrid (3 Days Office + 2 Days WFH)
About the Role
We are looking for an experienced Microsoft Dynamics 365 CRM Developer with strong expertise in the Customer Service module. The ideal candidate should have hands-on experience in designing, developing, customising, and supporting Dynamics 365 CE applications, integrating business processes, and delivering enterprise-grade CRM solutions.
Mandatory Skills (100% Match Criteria)
Experience
- 5+ years of experience in Microsoft Dynamics 365 CRM / Dynamics CRM Development.
- Minimum 3+ years of hands-on experience in D365 Customer Service Module.
- Experience working in enterprise CRM implementation projects.
Technical Skills
- Strong expertise in Microsoft Dynamics 365 Customer Engagement (CE).
- Deep knowledge of:
- Customer Service
- Case Management
- Queue Management
- SLA & Entitlements
- Knowledge Base
- Omnichannel (Preferred)
- Customization and Configuration of D365 CRM.
- Power Platform:
- Power Automate
- Power Apps
- Dataverse
- Development experience in:
- C#
- .NET Framework / .NET Core
- JavaScript / TypeScript
- HTML/CSS
- Plugin Development.
- Custom Workflow Activities.
- Custom APIs.
- Ribbon Workbench / Command Bar Customization.
- Business Rules and Business Process Flows.
Integration Skills
- REST APIs
- Web API
- Azure Functions
- Logic Apps
- Service Bus
- Third-party system integrations
Data Management
- Data Migration using KingswaySoft/SSIS.
- Data Import & Export.
- Dataverse Security Model.
Preferred Skills
- Azure DevOps CI/CD.
- Git Version Control.
- Microsoft Copilot for D365 (Good to Have).
- Omnichannel for Customer Service.
- Customer Voice.
Key Responsibilities
- Develop and customize Dynamics 365 Customer Service solutions.
- Create plugins, workflows, custom APIs, and integrations.
- Configure CRM entities, forms, views, dashboards, and security roles.
- Work closely with Business Analysts and Functional Consultants.
- Design technical solutions and perform code reviews.
- Troubleshoot and resolve CRM-related issues.
- Support production deployments and enhancements.
- Follow best practices for performance, scalability, and security.
Educational Qualification
- Bachelor's Degree in Computer Science, IT, or related field.
- Microsoft Dynamics 365 Certifications preferred.
Ideal Candidate Profile
- 5–8 years D365 CRM Development
- Customer Service Module Expert
- Strong C#, .NET, JavaScript
- Power Platform Experience
- Azure Integration Experience
- Noida/Delhi NCR Based or Relocation Ready
- Open to Noida Hybrid (3 days office)?
Pay: ₹40,000.00 - ₹120,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh (Noida, 201301): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience in D365 CRM Developer?
- How many years of experience in D365 Customer Service Module?
- How many years of experience in D365 CE Customization & Configuration?
- Your Current Home Location?
- Current Salary?
- Expected Salary?
- Notice Period?
Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida, 201301)
