Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls.
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To provide a front line fully comprehensive, professional and courteous reception service for the hospital. To deal sensitively with telephone inquiries from patients and health care professionals.
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Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.
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Answers telephone, screens callers, relays messages, and greets visitors.
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Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.
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Answers and screens all calls, including transferring or holding calls; takes messages, relays information.
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Receives and coordinates disposition of incoming calls from patients, physicians, mid-level providers.
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Provide a sensitive and non-judgmental frontline reception service to deal professionally and politely with enquiries from users, visitors and receiving telephone calls as a first point of call.
Appointments
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Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.
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Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.
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Liaison with consultants to adjust as necessary any changes that may affect appointments.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
