(Attrition – Radhika Jain)
ServiceNow Business Analyst with 6–8 years of overall experience and strong hands-on experience in business analysis, process consulting, and ServiceNow implementations.
The ideal candidate should have strong functional knowledge of ServiceNow, excellent requirements-gathering and documentation skills, and experience working in Agile delivery environments.
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Engage with business stakeholders and process owners to understand business objectives, pain points, and requirements.
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Conduct stakeholder interviews, requirement-gathering sessions, workshops, and process discovery sessions.
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Analyze current-state processes and identify opportunities for process optimization and automation.
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Define As-Is and To-Be processes, process flows, business rules, and functional requirements.
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Translate business requirements into epics, features, user stories, and detailed acceptance criteria.
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Create functional requirement documents, process maps, use cases, wireframes, and other project documentation.
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Work closely with ServiceNow Architects and Developers to ensure requirements are technically feasible and aligned with ServiceNow best practices.
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Review functional designs and provide clarification to development teams throughout the implementation lifecycle.
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Collaborate with QA teams to define test scenarios, test cases, and expected outcomes.
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Support and coordinate User Acceptance Testing (UAT), defect triage, and business validation.
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Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
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Support product owners in backlog prioritization and release planning.
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Manage requirement traceability and ensure changes to requirements are properly assessed and documented.
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Facilitate stakeholder discussions and resolve functional/process-level issues.
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Prepare demonstrations and walkthroughs for business stakeholders.
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Support deployment, hypercare, and post-production validation activities.
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Identify opportunities for ServiceNow automation, workflow optimization, self-service, and improved user experience.
Strong understanding of business analysis methodologies and SDLC.
Excellent experience in requirements elicitation, analysis, documentation, and validation.
ServiceNow Certified System Administrator (CSA)
ServiceNow Business Process Analyst / Business Analyst certification or learning path
