About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.
About Position:
We are looking for an experienced Microsoft Dynamics 365 + .NET Core Developer to design and implement Contact Center (CCaaS) capabilities using Azure Communication Services (ACS) integrated with Dynamics 365 Customer Service / Dataverse. The role involves building voice, video, chat, and SMS communication workflows, enabling agent desktop integration, driving case and incident automation, and developing enterprise-grade integrations with CRM, identity, analytics, and reporting platforms. The candidate will also be responsible for technical design, performance, resiliency, and secure production deployments.
- Role: Lead MS Dynamics 365 + .NET Core Developer
- Location: Pune
- Experience: 8 to 12 years
- Job Type: Full Time Employment
What You'll Do:
- Design and build communication workflows using Azure Communication Services
- Develop voice calling/PSTN calling, call controls, call events, and call recording links
- Implement chat and SMS channels and manage conversation lifecycle
- Build agent-assist workflow hooks, transfer/conference flows, queue and routing patterns
- Develop contact center components including agent desktop integration (embedded communication panel, screen-pop, disposition, wrap-up)
- Enable customer identity resolution and context capture into CRM
- Implement interaction logging into Dataverse/D365 (call/chat transcripts, recordings metadata, outcomes)
- Customize and extend Dynamics 365 Customer Service / Dataverse
- Develop entities, forms, views, dashboards, and business rules
- Build case lifecycle automation including SLAs, entitlements, queues, and routing rules
- Develop plugins (C#), custom APIs, actions, and PCF components
- Implement Power Platform enhancements including model-driven apps and canvas apps
- Build Power Automate flows for notifications, approvals, triage, and escalations
- Develop backend services using .NET Core / ASP.NET Core
- Build microservices and APIs for call orchestration, event handling, routing logic, and CRM integration
- Develop secure REST APIs for agent UI and external integrations
- Implement event-driven architectures using Azure Functions, Logic Apps, Service Bus/Event Grid, and API Management
- Ensure resiliency through retries, idempotency, dead-letter handling, and distributed tracing
- Implement secure authentication and authorization using Azure AD, OAuth2/OpenID Connect, and managed identities
- Apply data privacy controls including PII masking, encryption, retention policies, and access control
- Build observability with centralized logging, metrics, and alerts using Application Insights and Azure Monitor
- Support production readiness including performance testing, high availability, and disaster recovery planning
- Lead technical workshops and create technical design documentation, API specifications, integration diagrams, and deployment runbooks
- Provide estimates, sprint planning, and execution tracking
- Mentor junior developers, conduct code reviews, and enforce best practices
- Provide L3 support and perform root cause analysis for complex production issues
Expertise You'll Bring:
- 8?12 years of experience with strong hands-on delivery in Microsoft Dynamics 365 CE / Dataverse
- Strong expertise in .NET Core / ASP.NET Core and REST API development
- Experience implementing D365 customizations (entities, forms, views) and automations (plugins, workflows, custom APIs)
- Strong Azure experience including Azure Communication Services (voice, chat, SMS) and event-driven architectures
- Experience with Azure Functions, Logic Apps, Service Bus/Event Grid, and API Management
- Hands-on experience with integration patterns, async workflows, webhooks, and message-driven services
- Strong SQL/Dataverse querying, data modeling, and performance optimization skills
- Experience working in Agile/Scrum and enterprise SDLC
- Experience with Dynamics 365 Customer Service / Omnichannel (agent experience, routing concepts)
- Experience building agent desktop UI components such as PCF controls, embedded panels, or web components
- CI/CD experience using Azure DevOps or GitHub Actions and Infrastructure as Code (Bicep/Terraform)
- Knowledge of reporting and analytics tools such as Power BI, Azure Data Lake, or Synapse
- Certifications: PL-200, PL-400, Azure Developer (AZ-204), Dynamics 365 Customer Service (MB-230)
- Strong communication and stakeholder management skills
- Ability to lead technical discussions and drive closure
- Strong debugging, problem-solving, and design thinking abilities
- Experience working with global teams and complex enterprise environments
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let?s unleash your full potential at Persistent - persistent.com/careers
?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?
