Job Title: Centre Manager
Location: Bangalore
Department: Operation
Reports To: Regional Manager / Zonal Head
Job Purpose:
To manage the overall operations, service quality, staff, and administration of the Diagnostic Centre, ensuring high standards of patient care, profitability, and compliance with healthcare regulations.
Key Responsibilities:
- Operations Management
- Oversee day-to-day operations of the diagnostic centre.
- Ensure smooth functioning of front office, sample collection, reporting, and other clinical operations.
- Maintain centre hygiene, equipment functionality, and timely logistics coordination.
- Team Management
- Supervise and support staff including technicians, nurses, and front office personnel.
- Plan staff schedules, manage attendance, and resolve internal issues.
- Conduct regular training and performance reviews.
- Customer Service
- Ensure patient satisfaction through quality service delivery and minimal waiting time.
- Handle patient grievances effectively and maintain service excellence standards.
- Revenue & Cost Control
- Achieve monthly revenue targets and control operating costs.
- Monitor inventory and avoid wastage of consumables and reagents.
- Support local marketing and tie-up initiatives to increase footfall.
- Compliance & Reporting
- Ensure all SOPs, NABL/NABH guidelines, and statutory compliances are followed.
- Maintain all required records and submit timely reports to HO/management.
- Coordination
- Liaise with internal departments like HR, Finance, IT, and Logistics for operational support.
- Coordinate with referring doctors, hospitals, and corporates for business development.
Qualifications & Experience:
- Graduate or Postgraduate in Healthcare, Science, or Management.
- 4–7 years of experience in healthcare/diagnostic centre operations, with at least 1–2 years in a leadership role.
- Familiarity with diagnostic equipment, software, and basic clinical workflows.
Skills Required:
- Strong leadership and team management
- Excellent communication and interpersonal skills
- Customer-oriented approach
- Problem-solving and multitasking abilities
- Knowledge of healthcare regulations and quality standards
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
