As the Head of Information Technology, you will lead the organization's IT function and drive the development and execution of technology strategies across retail stores, manufacturing facilities, distribution centers, and corporate environments.
The role will be responsible for managing IT infrastructure, cybersecurity, technology operations, budgets, vendors, and enterprise-wide IT projects while ensuring technology remains aligned with business objectives. You will lead IT teams, drive innovation, improve operational efficiency, and ensure reliable, secure, and scalable technology infrastructure across 2,000+ stores and multiple manufacturing and distribution facilities.
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Develop and execute IT strategies aligned with organizational goals and business priorities.
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Provide visionary leadership and direction for long-term technology decisions.
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Drive technology transformation, innovation, efficiency, and scalability across the organization.
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Identify emerging technologies and evaluate their potential business impact.
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Lead, mentor, and develop cross-functional IT teams.
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Build a collaborative, high-performing, and innovation-focused IT culture.
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Oversee recruitment, training, performance management, and capability development of IT staff.
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Build strong leadership and succession capabilities within the IT organization.
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Ensure the reliability, security, availability, and scalability of enterprise IT infrastructure.
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Oversee hardware, software, networks, servers, storage, data centers, and related technology platforms.
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Manage infrastructure across retail stores, manufacturing plants, distribution centers, and corporate locations.
Ensure technology infrastructure meets current operational- and can scale with business growth.
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Build and standardize "Store-in-a-Box" deployment models for rapid store rollouts.
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Automate deployment and configuration of network infrastructure, POS systems, iPads/tablets, and edge devices.
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Ensure high availability, resilience, and offline capabilities across retail outlets.
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Establish standardized IT deployment processes for new stores and expansion initiatives.
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Oversee high-availability IT and network infrastructure across manufacturing facilities and supply chain operations.
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Manage SCADA, IoT, OT, and hardware infrastructure supporting automated manufacturing environments.
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Support prescription processing labs and regional distribution centers (RDCs).
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Ensure seamless integration between IT, OT, manufacturing, and supply chain systems.
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Develop and manage IT budgets with a focus on cost optimization and business value.
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Evaluate and recommend technology investments to improve efficiency and productivity.
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Optimize IT resources, infrastructure, and technology spending.
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Establish strong controls over IT assets deployed across the country.
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Implement systems and processes to track IT assets, monitor usage, and ensure zero pilferage/loss.
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Lead planning and execution of complex, enterprise-wide IT projects.
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Manage technology integration initiatives related to M&A activities.
Oversee IT- for global site expansions and business growth initiatives.
Ensure projects are delivered on time, within budget, and in accordance with business - .
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Collaborate with cross-functional teams to successfully implement technology solutions.
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Develop and maintain robust cybersecurity strategies to protect organizational systems and sensitive data.
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Ensure compliance with applicable regulations, policies, and industry standards, including ISO 27001.
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Conduct regular IT system and security audits covering both infrastructure and applications.
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Collaborate with application owners and administrators to identify and address security risks.
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Establish appropriate security governance, controls, and risk-management practices.
Partner with executives, business leaders, and department heads to understand technology
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Translate business needs into scalable IT solutions and strategies.
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Manage relationships with pan-India telecom and ISP vendors.
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Define, monitor, and enforce vendor SLAs and service standards.
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Communicate IT initiatives, performance, risks, and achievements effectively to non-technical stakeholders.
Own the planning, implementation, and day-to-day operations of:
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Data centers
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Network and server infrastructure
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ISP and telecom services
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Google Workspace and collaboration services
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IT service monitoring
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User support and Helpdesk operations
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Servers and storage
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Infrastructure-related software and platforms
Demonstrate strong operational knowledge of:
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Web Application Firewall (WAF)
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Privileged Identity and Access Management (PAM)
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Security Information and Event Management (SIEM)
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Zero Trust Architecture (ZTA)
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Micro-segmentation
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Encryption technologies
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Endpoint Detection and Response (EDR)
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Firewalls
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Intrusion Detection/Prevention Systems (IDS/IPS)
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SSL VPN
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SD-WAN
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Build and manage a robust 24x7 IT support framework for stores, manufacturing facilities, and logistics hubs.
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Establish effective incident, escalation, and service-management processes.
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Develop and maintain Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies.
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Ensure business-critical IT services remain available and resilient during disruptions.
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Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
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12+ years of experience in senior IT leadership roles.
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At least 5 years of direct people-management experience.
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Proven experience in high-growth Retail, D2C, Quick-Commerce, Consumer Electronics, or Manufacturing environments.
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Experience managing IT infrastructure across 1,000+ remote sites or retail outlets.
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Extensive experience leading cross-functional IT teams and enterprise-wide technology projects.
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Strong knowledge of IT systems, hybrid/cloud infrastructure, edge computing, and emerging technologies.
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Strong understanding of cloud computing, cybersecurity, data management, and OT/plant infrastructure integration.
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Strategic IT Leadership
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Enterprise IT Infrastructure
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Cloud & Hybrid Infrastructure
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Cybersecurity
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Network & Infrastructure Operations
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Retail Technology
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Manufacturing & OT/IT Integration
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Edge Computing
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IT Budget & Resource Management
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IT Asset Management
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Vendor & SLA Management
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Project & Program Management
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Disaster Recovery & Business Continuity
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Team Leadership & People Management
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Risk Management & Compliance
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Strong Analytical & Problem-Solving Skills
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Executive & Cross-Functional Stakeholder Management
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Ability to translate complex technical concepts into business-friendly language
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Strong decision-making capabilities in challenging and fast-paced environments
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Ability to adapt to evolving technologies and industry trends
