About Fyn Mobility
Fyn is a young & vibrant Startup from IIT Madras. We started out our journey as EV manufacturersand eventually moved to EV-As-A-Service to power the fleets of the various Delivery agglomerates, from Large E-commerce, Small businesses to the F&B sector we cater to all your Last-Mile delivery needs. With our experience in building EVs and deploying our vehicles to assist the various fleets, we were able to understand each step involved in the EV Logistics ecosystem. Fyn aims to be the biggest vertically integrated EV ecosystem platform.
Role Overview
We are looking for a Senior Service Engineer who will lead regional service operations for EV 2-w, 3-w & 4-w, ensuring high fleet uptime, efficient service delivery, and adherence to SLAs. The role involves on-field work - supervising technicians, managing vendors and workshops, and collaborating with OEMs and internal teams to enhance service quality, minimize downtime, and optimize costs.
Key Responsibilities
Fleet Operations & Uptime
● Lead EV fleet service operations, ensuring 90%+ uptime through proactive diagnostics,
issue resolution, and SLA adherence.
● Conduct preventive maintenance and technical diagnostics to minimize breakdowns and
vehicle downtime.
● Monitor and maintain PMS (Preventive Maintenance Schedules), repair logs, and
compliance documentation.
Team & Vendor Management
● Supervise and guide service technicians, ensuring adherence to SOPs and service
checklists.
● Coordinate with local garages, workshops, and vendor partners to improve service efficiency and turnaround time (TAT).
● Implement training and best practices to improve service consistency and quality.
Inventory & Procurement
● Plan and manage spare parts inventory to ensure availability and reduce downtime.
● Identify alternate vendors and procurement channels to optimize cost and ensure timely parts supply.
Collaboration & Stakeholder Management
● Work closely with OEMs, finance teams, and internal stakeholders to align service KPIs with business objectives.
● Support warranty and insurance claim processing by coordinating with OEMs, collecting
technical evidence, and ensuring documentation accuracy.
● Drive warranty recovery and cost control initiatives for service operations.
Process & Compliance
● Implement service SOPs, preventive maintenance checklists, and safety standards across
teams and vendor workshops.
● Ensure compliance with regulatory requirements and internal quality audits.
● Continuously improve service processes to enhance fleet uptime, reduce costs, and improve customer satisfaction.
Key Skills & Competencies
● Strong technical expertise in EV 2W & 3W systems (powertrain, battery, electrical &
mechanical systems).
● Proven ability to lead service operations with focus on uptime, SLA compliance, and cost
control.
● Hands-on experience in diagnostics, preventive maintenance, and repair of EV fleets.
● Vendor management and negotiation skills for spare parts and workshop operations.
● Strong team leadership, coordination, and training skills.
● Proficiency in documentation, service reporting, and compliance management.
● Familiarity with Vehicle PDI , warranty and insurance processes in the automotive/EV sector.
Qualifications & Experience
● Diploma/Degree in Mechanical/Electrical or Automobile Engineering.
● 4–6 years of experience in service operations, with at least 3 years in EV 2W/3W industry.
● Actively seeking opportunities to contribute meaningfully to a fast-growing startup’s journey
● Comfortable using Google Sheets & Drive and field service reporting tools.
● Experience in managing regional fleets, service teams, and vendor workshops.
● Knowledge of EV systems, preventive maintenance, and diagnostics tools & Vehicle
inspection.
Pay: ₹300,000.00 - ₹550,000.00 per year
Benefits:
- Food provided
- Provident Fund
Work Location: In person
