Mandatory Skills: Network Data Admin .
Experience: 3 to 7 Years (Service Assurance Engineer - Post-Deployment Support) & 7 to 12 Yrs (Service Assurance Engineer).
Job Description
Role: Service Assurance Engineer
- Industry: Network Operations/Service Assurance
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Skills & Expertise:
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Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains
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Managing and guiding L1 & L2 engineers for incident resolution and escalation
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Hands-on experience in Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba) and F5 load balancer
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Monitoring and troubleshooting across Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers.
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SLA/KPI compliance and operational governance
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Handling customer queries and escalations effectively and ensure timely response
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Vendor ecosystem & RMA: Cisco, Juniper, HPE OEMs
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Familiarity with IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations
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Protocol Expertise
- QoS, DHCP, NTP, SNMP, SSH, IPSec
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Routing protocols: OSPF, EIGRP, BGP, STP, VTP
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Inter-company routing and packet flow analysis
B) Qualification & Certifications
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Education: Bachelor's degree in Telecommunications/Computer Science/Engineering
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Certifications:
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ITIL Foundation
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CCNA/CCNP or equivalent
C) Must-Have Skills
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Hands-on experience on Ticketing tools like Service Now & Unified Desktop
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Strong understanding of IP MPLS network, Routing, Switching and Wireless technologies
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Incident management, change management, vendor management and escalation handling
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Ability to support and guide L1 & L2 engineers in resolving incidents
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Ability to conduct shift handovers with clear communication of ongoing incidents
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Operational discipline and adherence to SOPs
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Excellent communication and leadership skills for team coordination and customer handling
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Proficiency in reporting using Excel, PowerPoint & Power BI
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Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
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Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
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Conduct technology capacity planning by reviewing the current and future requirements
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Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
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Strategize & implement disaster recovery plans and create and implement backup and recovery plans
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Manage the day-to-day operations of the tower
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Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
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Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
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Develop shift roster for the team to ensure no disruption in the tower
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Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
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Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
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Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
