Position Title: Account Manager (IT)
Location: Mumbai (with ability to travel as needed)
Primary Responsibilities:
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Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
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Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
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Manage project timelines, budgets, and deliverables for client accounts.
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Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
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Oversee the development and execution of account strategies to achieve business goals.
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Track project progress and resolve any issues or concerns that may arise.
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Conduct regular meetings with clients to review performance and discuss new opportunities.
Skills Required:
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Strong understanding of IT products, services, and solutions.
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Excellent communication, negotiation, and interpersonal skills.
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Ability to manage multiple accounts and projects simultaneously.
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Familiarity with CRM tools and project management platforms.
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Problem-solving skills and ability to handle challenging situations with clients.
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Proficient in MS Office and other business tools.
Qualifications:
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Bachelor's degree in Business, Information Technology, or related field.
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Proven experience in account management, preferably in the IT sector.
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Experience working with cross-functional teams and managing client expectations.
Desirable Traits:
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Proactive, goal-oriented, and detail-driven.
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Ability to build long-lasting relationships with clients.
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Strong organizational and time-management abilities.
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Ability to travel as required for client meetings and project oversight.
