Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Tagetik Planning Budgeting and Forecasting
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions to enhance knowledge sharing and support efficiency.
- Assist in the implementation of system updates and improvements to prevent recurring problems.
- Support junior team members by sharing expertise and guiding them through problem-solving processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Tagetik Planning Budgeting and Forecasting.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management tools.
- Ability to interpret technical documentation and communicate solutions clearly.
- Familiarity with business process workflows related to financial planning and forecasting.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Tagetik Planning Budgeting and Forecasting.
- This position is based at our HDC4 - SEZ location.
- A 15 years full time education is required.
