Location: Juinagar / Airoli
Interview Location: Airoli
Experience: 0–2 Years
Education: Graduate (Any Stream)
Salary: Up to ₹4.6 LPA
Age Limit: Up to 28 Years
Job Overview
We are looking for enthusiastic and customer-focused individuals to join our Customer Service team in a Semi Voice / Blended Process. In this role, you will handle customer interactions through a combination of voice calls, emails, and chats while ensuring timely resolutions and an exceptional customer experience.
If you have excellent communication skills, enjoy solving customer queries, and are looking to build a rewarding career in the customer service industry, we'd love to hear from you.
Key Responsibilities
- Handle customer queries through voice calls, emails, and chat.
- Provide accurate and timely resolutions to customer concerns.
- Maintain high standards of customer service and communication quality.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure all customer interactions are documented accurately.
- Meet productivity, quality, and turnaround time (TAT) targets.
- Deliver a positive customer experience while adhering to company policies.
Requirements
- Graduate in any discipline.
- 0–2 years of experience in Customer Service, BPO, or Contact Centre.
- Excellent verbal and written communication skills.
- Comfortable handling both voice and non-voice interactions.
- Good typing speed and knowledge of MS Office.
- Strong problem-solving and multitasking abilities.
- Customer-focused attitude with a willingness to learn.
- Ability to work in rotational shifts.
Why Join Us?
- Excellent learning and career growth opportunities.
- Supportive and collaborative work environment.
- Performance-based recognition and rewards.
- Opportunity to work with a leading organization.
- Professional training and skill development.
Pay: ₹9,782.66 - ₹28,200.71 per month
Benefits:
Work Location: In person
