Job Description – Sales Assistant (Hospitality)
Job Title: Sales Assistant
Department: Sales & Marketing
Industry: Hospitality
Job Summary
The Sales Assistant will support the Sales & Marketing team in promoting the hotel’s rooms, restaurants, banquet facilities, events, and other hospitality services. The role involves assisting with client communication, sales coordination, documentation, follow-ups, and maintaining strong relationships with existing and potential clients.
Key Responsibilities
- Assist the Sales team in generating new business opportunities and leads.
- Handle inquiries from corporate clients, travel agencies, event organizers, and other potential customers.
- Follow up with prospective clients through calls, emails, and meetings.
- Prepare quotations, proposals, presentations, and other sales-related documents.
- Assist in coordinating hotel visits, client meetings, property inspections, and events.
- Maintain updated records of clients, leads, sales activities, and follow-ups.
- Support the team in achieving monthly and annual sales targets.
- Coordinate with Front Office, Food & Beverage, Banquets, Housekeeping, and other departments to ensure smooth service delivery.
- Assist in promoting hotel rooms, banquet packages, restaurants, conferences, weddings, and other facilities.
- Maintain professional relationships with existing clients and assist in ensuring customer satisfaction.
- Attend sales calls, meetings, exhibitions, promotional activities, and networking events when required.
- Monitor competitor activities, market trends, and potential business opportunities.
- Prepare daily, weekly, or monthly sales reports as required.
- Perform other sales and administrative duties assigned by the Sales Manager.
Skills & Qualifications
- Graduate/Diploma in Hotel Management, Business Administration, Marketing, or a related field preferred.
- Previous experience in hotel sales, hospitality, customer service, or a related field is an advantage.
- Good communication and interpersonal skills.
- Strong customer-service orientation and professional telephone etiquette.
- Basic knowledge of Microsoft Office, email, and sales documentation.
- Good negotiation, convincing, and follow-up skills.
- Ability to work independently as well as part of a team.
- Well-organized, target-oriented, and able to manage multiple tasks.
- Willingness to travel locally for sales calls and client meetings when required.
Key Competencies
- Communication & interpersonal skills
- Customer relationship management
- Sales and negotiation skills
- Follow-up and lead generation
- Teamwork and coordination
- Time management
- Professional attitude
- Target orientation
Work Location: In person
