Job Summary
We are seeking a proactive and detail-oriented E-commerce Marketplace Executive to manage and grow our presence across leading online marketplaces such as Amazon, Flipkart, and other e-commerce platforms. The role involves product listing management, catalog optimization, order processing, marketplace SEO, advertising campaign execution, inventory coordination, and customer support to ensure seamless operations and enhanced customer satisfaction.
Key Responsibilities
- Create, update, and maintain product listings across Amazon, Flipkart, and other online marketplaces.
- Manage product catalogues, including product titles, descriptions, images, specifications, pricing, and inventory updates.
- Process customer orders, coordinate dispatches, and ensure timely order fulfillment.
- Monitor marketplace performance and resolve listing-related issues.
- Optimize product listings using marketplace SEO techniques to improve product visibility and organic rankings.
- Plan, execute, and monitor advertising campaigns (Sponsored Ads/PPC) on Amazon, Flipkart, and other marketplaces to maximize sales and ROI.
- Track campaign performance and prepare periodic performance reports with actionable insights.
- Coordinate with warehouse, logistics, and internal teams to ensure inventory availability and smooth order execution.
- Handle customer inquiries, complaints, returns, and after-sales support professionally through calls, emails, and marketplace communication channels.
- Maintain high customer satisfaction ratings by ensuring prompt and effective issue resolution.
- Monitor competitor pricing, promotional activities, and market trends to recommend business improvement strategies.
- Generate daily, weekly, and monthly sales and marketplace performance reports using Excel and marketplace dashboards.
- Ensure compliance with marketplace policies and maintain seller account health.
Skills & Qualifications
- Graduate in any discipline.
- 2–4 years of relevant experience in managing e-commerce marketplaces.
- Hands-on experience in managing Amazon Seller Central and Flipkart Seller Hub.
- Knowledge of product listing, catalog management, order management, and inventory control.
- Excellent verbal and written communication skills.
- Customer-centric approach with a professional attitude.
- Ability to independently manage day-to-day marketplace operations.
- Experience in handling customer support and customer calls is preferred.
Interested candidates can WhatsApp their profile on 8851332115
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
