Experience - DIPLOMA / GRADUATE (B.E / B. Tech in ECE/ELECRICAL ENGG.)
10 YRS / 3 ~ 5 YRS
- handling of market feedback and warranty issues related to electrical / electronic parts (electrical lightings – head lamps, rear lamps & wiring harness etc)
- extensive vendor visits for process verification at vendor for root-cause analysis of typical cases.
- 3g at dealer/customer location to identiy the usage pattern for actual problem understanding and trouble-shooting
- coordination with multiple product owners and process partners to ensure faster analysis and execution of quality improvements based on market feedback.
- fta approach for solving complex market issues.
- competitor process / design benchmarking.
- diagnose and resolve customer complaints.
- good understanding of electricals and electronic parts.
- expert in understanding circuit drawings of electrical / electronic parts and data-sheet interpretation
- profound knowledge of semi-conductor technology and pcb manufacturing processes
- good experience on root-cause analysis of defect related to smt & soldering processes
- well versed in qc tools, doe, six sigma
- analytical skills and logical approach towards problem solving
- hands on experience in resolving complex market problems and able to concisely explain and present to related stake holders and management.
- ability to analyze the data and propose solution & future strategies.
- good communication & presentation skills
- ability to work within strict timelines
