Role description
The Salesforce Agentforce Technical Lead will lead the design and implementation of AIpowered agents and intelligent automation using Salesforce Agentforce Einstein AI Data Cloud and the Salesforce Platform This role combines Salesforce technical leadership with applied AILLM orchestration agent workflows integrations and enterpriseready governance
The ideal candidate has strong Salesforce development experience and has worked on Agentforce Einstein botsAI Flows Apex and APIdriven architectures delivering intelligent scalable digital labor solutions
Key Responsibilities
Agentforce AI Solution Leadership
Act as technical lead and SME for Salesforce Agentforce implementations
Design AI Agent architectures integrating Agentforce with Salesforce Clouds Service Sales Industries FSL
Lead agent use cases such as
Customer service AI agents
Case summarization resolution
Guided agent workflows
Autonomous task execution using CRM data
Define LLM orchestration patterns prompts guardrails and fallback mechanisms
Salesforce Platform Development
Lead handson development using
Apex Triggers Batch Queueable Platform Events
Lightning Web Components LWC
Salesforce Flows Screen Recordtriggered AutoLaunched
Extend Agentforce agents using
Apex actions
Flow actions
External services
Ensure performant governorlimitsafe AI automation
Data Cloud AI Context Enablement
Leverage Salesforce Data Cloud to
Enable unified customer context for AI agents
Use realtime and harmonized data for decisionmaking
Design data models and ingestion patterns for agent context awareness
Ensure data privacy masking and AIreadiness compliance
Integrations Orchestration
Design integrations between Agentforce and
External APIs enterprise systems and knowledge sources
Middleware platforms MuleSoft preferred
Implement eventdriven and APIled integration patterns
Enable secure agent actions across systems of record
Governance Security Compliance
Define AI governance frameworks including
Prompt management
Auditability and agent logging
Humanintheloop controls
Ensure compliance with Salesforce Shield security policies and data access rules
Collaborate on Responsible AI practices and rollout standards
Delivery Team Leadership
Lead technical teams perform design and code reviews
Partner with Product Owners Architects and AI stakeholders
Support estimation sprint planning UAT golive and hypercare
Mentor developers on Agentforce AI patterns and best practices
Required Skills Qualifications
Core Salesforce Skills
8 years of Salesforce platform experience
Strong expertise in
Apex LWC SOQL
Salesforce Flow automation frameworks
Security model sharing and performance tuning
Agentforce AI Experience
Handson experience with Salesforce Agentforce
Experience working with
Einstein AI features
Promptbased workflows and AI actions
Agent triggers and decision flows
Understanding of LLMs AI agents and conversational workflows
Architecture Integration
Proven experience designing scalable Salesforce architectures
Strong API and integration knowledge REST Platform Events
Experience with MuleSoft or other iPaaS platforms
Nice to Have
Salesforce Certifications
Platform Developer I II
Salesforce AI Einstein credentials
Integration Architecture Designer
Experience with
Service Cloud Sales Cloud or Industry Clouds
Knowledge articles and semantic search
Experience Cloud portals powered by AI agents
Exposure to GenAI governance or Responsible AI frameworks
Skills
Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC)
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
