The Front Desk Coordinator is responsible for creating an exceptional client experience by managing front office operations efficiently. This role serves as the primary point of contact for clients, handling appointments, inquiries, registrations, payments, and coordinating with wellness consultants and technicians to ensure seamless daily operations.
Key ResponsibilitiesClient Experience
- Welcome clients warmly and provide a professional, personalized experience.
- Assist clients with check-in, registration, and appointment scheduling.
- Address client inquiries regarding wellness programs, treatments, and services.
- Ensure a clean, organized, and inviting reception area.
Appointment & Schedule Management
- Schedule, confirm, reschedule, and cancel appointments.
- Coordinate daily schedules with wellness consultants, technicians, and therapists.
- Send appointment reminders and follow-up communications.
- Optimize appointment bookings to maximize therapist utilization.
Administrative Support
- Maintain accurate client records and documentation.
- Prepare daily appointment lists and operational reports.
- Handle incoming calls, emails, and messaging platform inquiries.
- Maintain confidentiality of client information.
Billing & Payments
- Process service payments, memberships, and wellness packages.
- Generate invoices and receipts.
- Reconcile daily collections and prepare end-of-day reports.
- Coordinate with the finance team regarding payment records when required.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
