We are looking for a proactive and customer-focused Chat Support Executive to manage customer queries and provide seamless support through chat, email, and online platforms. The ideal candidate should have prior experience in e-commerce customer service and excellent written/verbal communication skills.
Key Responsibilities:
- Handle customer queries through chat, email, and support tickets
- Resolve issues related to orders, returns, refunds, deliveries, and product information
- Coordinate with internal teams for issue resolution and escalations
- Maintain high customer satisfaction through prompt and professional responses
- Update customer interactions in CRM / support systems
- Monitor and improve response time and resolution quality
- Assist customers with website/app navigation and order placement
Requirements:
- 1–2 years of experience in E-commerce / Customer Support / Chat Process
- Excellent written and verbal communication skills
- Good typing speed and computer proficiency
- Familiarity with CRM / Helpdesk tools preferred
- Strong problem-solving and multitasking abilities
- Customer-centric attitude with attention to detail
Qualification:
- Graduate
- Prior experience in e-commerce industry preferred
Location:
Job Type: Full-time
Work Location: In person
