Bangalore, Karnataka
Job Summary
Strong hands-on experience with the ServiceNow HRSD module, including end-to-end HR case management across COEs, HR services, and lifecycle events. Proficient in ServiceNow scripting (server-side and client-side JavaScript) and core platform configurations such as Business Rules, Script Includes, UI Policies, and UI Actions. Experienced in Knowledge Management, Record Producers, and Service Catalog, with working knowledge of Live Agent/Virtual Agent, HR security, and ACLs. Familiar with ServiceNow upgrades, release management, performance tuning, indexing, and basic REST API integrations, with experience working in Agile/Scrum environments.
Key Responsibilities
Strong hands-on experience in ServiceNow HRSD module Good understanding of: Case Management (COEs, HR Services, HR Lifecycle Events) End-to-End HR Case flow Proficiency in: JavaScript (Server-side & Client-side scripting) Business Rules, Script Includes, UI Policies, UI Actions Experience in: Knowledge Management Record Producers & Service Catalog Working knowledge of: Live Agent / Virtual Agent (NLU preferred) Access Control (ACLs) and HR Security Familiar with: ServiceNow upgrade processes and release management Indexing concepts and performance tuningUnderstanding of Integration basics (REST APIs) is an added advantageExperience working in Agile/Scrum environments
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