Job Title: E- Commerce Executive
Location: Lower Parel, Mumbai
Job Description: Responsible for delivering excellent customer service by handling customer inquiries, processing Shopify orders, coordinating order fulfilment, and ensuring timely resolution of customer issues to support smooth D2C operations.
Key Responsibilities :
- Handle customer inquiries via phone, email, WhatsApp, chat, and social media.
- Assist customers with product information, order placement, tracking, returns, exchanges, and refunds.
- Process and verify Shopify orders, payments, shipping details, invoices, and dispatch documents.
- Coordinate with warehouse, logistics, and courier partners to ensure timely order fulfilment.
- Monitor pending, cancelled, failed, and RTO orders, and resolve delivery-related issues.
- Process returns, exchanges, cancellations, and refunds as per company policy.
- Coordinate with the inventory team to confirm stock availability and update customers on order status.
- Maintain customer records, prepare operational reports, and monitor service KPIs.
- Ensure adherence to company SOPs and deliver a high level of customer satisfaction.
Qualification : Bachelor's degree in any discipline. Certification in Customer Service, E-commerce, or Retail Operations is an added advantage.
Required Skills :
- Hands-on experience with Shopify order management.
- Strong customer service and communication skills.
- Good understanding of D2C e-commerce operations.
- Familiarity with courier platforms such as Shiprocket, NimbusPost, or Pickrr.
- Proficiency in Microsoft Excel, Google Sheets, and basic CRM tools.
- Strong problem-solving, multitasking, and attention to detail. Experience
- 2–6 years of experience in customer service, e-commerce, or D2C order processing.
- Experience with Shopify is preferred.
- Experience in the apparel, fashion, lifestyle, or retail industry will be an added advantage.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
