Bengaluru, Karnataka
Job Summary
We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs.
Key Responsibilities
Strategy & Architecture
Define and drive the enterprise UCC roadmap aligned with business objectives.
Design scalable, secure, and resilient Unified Communication & Collaboration solutions.
Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies.
Establish governance, standards, operational frameworks, and best practices.
Collaboration Platforms
Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms.
Drive adoption, user experience enhancement, and digital workplace initiatives.
Define collaboration security, compliance, retention, and governance policies.
Network Advance Services
Architect and optimize network infrastructure supporting voice, video, and collaboration services.
Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness.
Ensure network performance, reliability, security, and scalability.
Meeting Room Solutions
Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies.
Define conference room standards, lifecycle management, and workplace innovation roadmaps.
Drive smart workplace and meeting room transformation initiatives.
TEM (Telecom Expense Management)
Lead Telecom Expense Management (TEM/Calero) governance and optimization programs.
Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance.
Develop executive reporting and analytics for telecom spend management.
Leadership & Service Excellence
Provide technical leadership for critical escalations and complex solution design.
Engage with customers, business leaders, vendors, and executive stakeholders.
Lead service improvement, automation, and operational excellence initiatives.
Mentor engineers, architects, and delivery teams.
Drive innovation through AI, automation, analytics, and cloud technologies.
Skill Requirements
Collaboration
Microsoft Teams
Microsoft Teams Voice
SharePoint Online
Microsoft Viva Suite
OneDrive for Business
Power Platform
Network Advance Services
Routing & Switching
SD-WAN
MPLS
SIP
VoIP
SBC
QoS
Enterprise Networking
Meeting Room Solutions
Microsoft Teams Rooms
Cisco WebEx
Zoom Rooms
Telepresence
Poly Devices
Audio/Video Conferencing
Smart Meeting Technologies
TEM
Calero
Telecom Expense Management
Mobility Expense Management
Asset Lifecycle Management
Telecom Billing & Audits
Contract Management
Cost Optimization
Required Competencies
Enterprise Solution Architecture
Digital Workplace Transformation
Stakeholder & Executive Management
Vendor Management
ITIL Service Management
Business Consulting
Program & Project Leadership
Governance & Compliance Management
Automation & Process Optimization
Analytics & Reporting
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related field.
Relevant industry certifications in Microsoft, Cisco, Collaboration Technologies, ITIL, Cloud, or Networking are preferred.
Experience
10+ years of overall experience in Unified Communications, Collaboration, Networking, Meeting Room Technologies, or Telecom Operations.
5+ years leading enterprise-scale transformation programs, solution architecture, consulting, or service delivery functions.
Proven experience managing global stakeholders, strategic initiatives, governance programs, and modernization projects.
Preferred Candidate Profile
The ideal candidate will act as a UCC Service Owner / Lead Architect , capable of defining strategy, influencing executive stakeholders, driving transformation, managing large-scale deployments, and ensuring operational excellence across the complete Unified Communication & Collaboration ecosystem.
Mandatory / Highly Preferred Certifications
Microsoft Collaboration
Microsoft Certified: Teams Administrator Associate (MS-700)
Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Microsoft Certified: Power Platform Fundamentals (PL-900)
Cisco Collaboration & Voice
Cisco Certified Network Professional (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Core (CLCOR)
Cisco WebEx Administration Certification (preferred)
Network Advance Services
Cisco Certified Network Professional (CCNP Enterprise)
Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure) – Preferred
SD-WAN Specialist Certification (Cisco or equivalent)
Meeting Room Solutions
Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
Cisco WebEx Devices Certification
Crestron / Logitech / Poly Room Solutions Certification (Preferred)
TEM (Telecom Expense Management)
Calero Platform Certification (Preferred)
TEMIA Telecom Expense Management Certification (Preferred)
IT Financial Management Foundation Certification (Preferred)
Architecture & Leadership Certifications
TOGAF® Enterprise Architecture
ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader
PMP® (Project Management Professional)
PRINCE2 Practitioner (Optional)
SAFe Agilist Certification (Preferred)
Cloud & Security Certifications
Microsoft Azure Solutions Architect Expert (AZ-305)
Microsoft Azure Administrator (AZ-104)
Microsoft Cybersecurity Architect Expert (SC-100) – Preferred
CISSP (Preferred for senior UCC governance roles)
Recommended Certification Section for JD
Preferred Certifications:
Microsoft 365 Enterprise Administrator Expert (MS-102)
Microsoft Teams Administrator Associate (MS-700)
Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
CCNP Collaboration / CCNP Enterprise
ITIL 4 Managing Professional
TOGAF Enterprise Architecture
Azure Solutions Architect Expert (AZ-305)
PMP / SAFe Agilist
WebEx Collaboration Certifications
Calero/TEM Platform Certification
Other Requirements
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