Troubleshoot and resolve complex hardware and software issues for end-users.
- Perform regular maintenance and updates on desktops, laptops, and peripheral devices.
- Install and configure new computer systems and software applications as needed.
- Provide advanced technical support via phone, email, and in-person interactions.
- Manage and prioritize multiple support tickets using a ticketing system.
- Conduct system backups and data recovery operations.
- Monitor and maintain the performance of the desktop environment to ensure optimal operation.
- Collaborate with network and infrastructure teams to address connectivity and performance issues.
- Create and update documentation for IT processes, procedures, and troubleshooting guides.
- Train and mentor junior support staff and provide technical guidance.
- Assist in planning and executing IT projects, including hardware refreshes or software deployments.
- Implement and enforce IT security policies and procedures.
- Manage user accounts, permissions, and access rights in various systems.
- Coordinate with vendors for hardware repairs and warranty services.
- Perform asset management, including inventory tracking and equipment lifecycle management.
- Participate in after-hours support rotation and on-call duties as required.
- Conduct hardware and software audits to ensure compliance with licensing agreements.
- Provide input and recommendations for improving the desktop support function.
CCTV, Access control, Biometrics, Fire Alarm Systems & Epabx system maintenance & installation will be an added advantage
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Experience:
- Field service: 2 years (Preferred)
Work Location: In person
