Job Purpose-
The role holder will be responsible for operating & managing the Max@Home business at the Spoke location (Delhi NCR) - which will include request management, clinician engagement, lead management, smooth delivery of all services, billing, front-end staff management, logistics coordination and complaint escalation.
Key Responsibilities-
- To ensure end to end delivery of services at allocated Spoke location
- Regularly engage with clinicians & specialty team to generate new leads
- Liaison with Spoke operations staff, nursing TL’s, physio TL’s & other care givers to brief the team on specific requirements for each patient
- Overall coordination within hospitals for managing pharmacy & pathology services (Medication dispatch, sample testing acknowledgment etc)
- Ensure efficient allocation of transportation and tracking of front end delivery staff (GDA/ Nurse / Physiotherapist) deployed for all patients
- To provide support to all HOD’s and service delivery head for all selection, training, staff duty change arrangement and intimation.
- Ensure smooth billing, collection & reconciliation of payments for all services
- Proactively update patient and clinician team on progress & outcome of treatment activities to achieve high customer satisfaction levels & smooth customer service.
- Support Service Delivery Head in creating & improving processes & protocols, training need identification for staff & control attrition
- Support Business managers - Max@Home to drive revenue & cost initiatives
- Identify scope of improvements at all customer touch points.
- Prepare all MIS/ Analysis related to Spoke operations, employees & customers -
Pay: From ₹40,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
