The duties of a medical receptionist are mainly related to patient handling, front desk management, and coordination with doctors and staff. Their role is very important because they are the first point of contact for patients.
1. Patient Reception & Assistance
- Welcome patients and visitors politely
- Guide patients about departments, doctors, and procedures
- Answer patient queries and provide basic information
2. Appointment Management
- Schedule, confirm, and reschedule patient appointments
- Maintain the doctor’s appointment calendar
- Inform patients about waiting time or changes in schedule
3. Patient Registration
- Collect patient details such as name, contact, age, medical history
- Create and maintain patient records/files
- Update patient information in the system
4. Phone & Communication Handling
- Answer phone calls and respond to patient inquiries
- Transfer calls to doctors or concerned departments
- Take and pass important messages
5. Billing & Payments
- Collect consultation fees or registration charges
- Generate bills and receipts
- Maintain daily payment records
6. Record Keeping
- Maintain patient files and medical records
- File reports, prescriptions, and lab results
- Ensure patient data confidentiality
7. Coordination with Medical Staff
- Inform nurses or doctors about patient arrival
- Coordinate with lab, pharmacy, or other departments
- Manage patient flow in the clinic
8. Administrative Duties
- Maintain reception area and patient waiting list
- Handle basic office tasks like printing, scanning, and filing
- Keep track of daily appointments and reports
✅ In simple words:
A medical receptionist manages the front desk, appointments, patient records, calls, and coordination between patients and doctors.
Pay: ₹18,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
