Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Playwright
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
- Assist in the development and improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Playwright.
- Experience in debugging and troubleshooting complex software applications.
- Strong analytical skills to diagnose and resolve system issues effectively.
- Ability to work with multiple software components and understand their interactions.
- Familiarity with automated testing frameworks and scripting to support application stability.
- Excellent communication skills to articulate technical information clearly to diverse audiences.
Additional Information:
- The candidate should have minimum 3 years of experience in Playwright.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
