Job Description:
As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanour, attention to detail, and a customer-first attitude are essential for success.
1. Front Desk Operations & Client Engagement
* Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
* Handle walk-in inquiries and manage waiting areas for optimal comfort.
* Manage appointment bookings, cancellations, and rescheduling through internal systems.
* Ensure a positive customer experience throughout the client journey.
* Support client retention efforts through personalized engagement and timely followups.
2. Scheduling & Coordination
* Coordinate treatment schedules with doctors, therapists, and wellness consultants.
* Send timely reminders for therapy appointments and follow-up consultations.
* Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
* Communicate with Ashram Admin and external partners/vendors where applicable.
3. Housekeeping & Facility Oversight
* Supervise housekeeping activities to maintain a clean, serene, and functional environment.
* Maintain and track inventory of therapy consumables and center supplies.
* Coordinate with vendors for regular procurement and service requirements.
4. Communication & Client Support
* Answer incoming calls, emails, and messages professionally and promptly.
* Getting testimonials from clients (google reviews, video and text testimonials)
* Address client queries and feedback with empathy and clarity.
* Maintain updated client records, therapy registers, and service logs.
5. Sales Support & Billing
* Guide clients on wellness services, therapy packages, and benefits.
* Support upselling of wellness plans, memberships, and retail products.
* Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
Desired/Key Skills:
● Excellent verbal and written communication skills.
● Organized, proactive, and customer-focused mindset.
● Comfortable using basic software for scheduling and billing.
● Prior experience in wellness, hospitality, or healthcare front office roles preferred.
Qualification:
● Graduate/Diploma in Hospitality, Hotel Management, or relevant field
● 2-4 years of experience in front office/guest relations (preferably in wellness, hospitality, sector)
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
