Experience: 8 – 12 years
Location: Pune, India (Hybrid)
Position Overview:
We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.
Key Responsibilities:
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Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
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Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
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Guide implementation teams on best practices, integrations, and architecture decisions
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Develop standard implementation accelerators, templates, and reusable frameworks
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Build and mentor a strong Freshworks delivery team and oversee quality assurance
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Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
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Contribute to internal enablement programs and certification drives
Required Skills:
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8–12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales)
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Strong understanding of ITSM, CRM, and CX domains
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Proven experience in solution design and pre-sales support
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Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
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Excellent stakeholder management and communication skills
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Certifications: Freshworks Architect or Product Expert certifications highly preferred
