A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. They act as the primary point of contact between the company and its customers.
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or social media
- Provide accurate information about products and services
- Handle and resolve customer complaints in a timely manner
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure issue resolution
- Escalate complex issues to the appropriate department
- Build strong customer relationships and ensure satisfaction
- Meet performance targets such as response time and resolution rate
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
