We are looking for an experienced and customer-focused Account Manager to manage and grow client relationships for web and digital solution projects. The ideal candidate should have prior experience working with IT services companies, digital agencies, or web development firms, with a strong focus on customer success, account growth, and project coordination.
This role requires someone who can act as a trusted client partner, ensure smooth project delivery, identify growth opportunities, and maintain long-term client satisfaction.
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Serve as the primary point of contact for assigned international clients.
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Manage ongoing web and digital projects while ensuring high customer satisfaction.
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Build strong client relationships through proactive communication and regular engagement.
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Coordinate with internal teams including:
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Project Managers
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Developers
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QA teams
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Designers
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DevOps teams
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Ensure timely delivery of project milestones and resolution of client concerns.
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Conduct regular client meetings, status calls, QBRs, and follow-ups.
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Understand client business goals and identify upsell/cross-sell opportunities.
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Drive account growth through additional services, retainers, enhancements, and long-term engagements.
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Monitor project health, risks, timelines, and client expectations.
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Maintain proper documentation including:
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MOMs
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Project updates
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Delivery reports
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Account plans
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Work closely with sales and delivery teams during project onboarding and transition phases.
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Support renewals, contract discussions, and commercial coordination where required.
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4–8 years of experience in:
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Account management
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Customer success
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Client servicing
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Digital/web agency account handling
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Strong experience managing:
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Website development projects
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Web applications
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E-commerce projects
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CMS-based platforms
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UI/UX engagements
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Prior experience working with IT services companies, digital agencies, or web development agencies.
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Excellent client communication and stakeholder management skills.
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Strong understanding of web technologies and digital delivery processes.
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Experience handling international clients, especially US/Europe markets.
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Ability to coordinate multiple projects and priorities simultaneously.
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Strong problem-solving and escalation-handling abilities.
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Comfortable working with project management and CRM tools such as:
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Jira
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ClickUp
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Asana
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Trello
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HubSpot
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Zoho CRM
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Experience in customer success and account growth within agency environments.
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Understanding of:
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WordPress
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Shopify
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Magento
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MERN/MEAN stack
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Custom web applications
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SaaS/web platforms
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Exposure to SEO, digital marketing, CRO, or analytics projects is a plus.
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Experience managing retainer-based or long-term support engagements.
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Familiarity with Agile/Scrum methodologies.
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Client retention rate
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Customer satisfaction (CSAT/NPS)
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Account growth and upsell revenue
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Project delivery success
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Renewal and expansion rates
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Response and resolution timelines
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Flexible overlap with US/International client time zones as required.
