Job Description – Collection Executive
Position: Collection Executive
Company: Waqt Finance Pvt. Ltd. (GeetPay)
Job Summary
We are looking for a Collection Executive to manage overdue loan accounts, follow up with customers, and ensure timely repayments while maintaining a professional and customer-friendly approach.
Key Responsibilities
- Call customers regarding due and overdue EMIs.
- Follow up through calls, WhatsApp, SMS, and emails.
- Negotiate repayment plans with customers when required.
- Resolve customer payment-related queries.
- Update collection status in the CRM after every interaction.
- Ensure daily collection targets are achieved.
- Coordinate with the Operations and Credit teams for account resolution.
- Escalate high-risk or non-responsive accounts to the Collection Manager.
- Maintain accurate records of customer conversations and payment commitments.
- Follow RBI guidelines and company policies during collections.
Eligibility
- Graduate (preferred).
- 1–3 years of experience in loan collections, banking, NBFC, or financial services.
- Freshers with good communication skills may also apply.
Required Skills
- Strong communication and negotiation skills.
- Basic computer knowledge (MS Excel, CRM).
- Ability to handle difficult customer conversations professionally.
- Target-oriented and self-motivated.
- Good Hindi communication; English is an added advantage.
Salary & Benefits
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Professional work environment.
Working Hours
- Monday to Saturday
- Office-based role
Location
Waqt Finance Pvt. Ltd. (GeetPay)
Apply Now
Contact: 9306127719
Email: [email protected]
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
