Education Qualification :
Any Graduate
Skills :
Primary -> Technology | Messaging Roles ((Exchange OnPrem - Ex-2019, 2016)) | 2 - Knowledgeable
Primary -> Technology | Unified Communications Platform - Microsoft | 1 - Aware
Secondary -> Technology | IT Service Management (Incident, Problem and Change Management) | 1 - Aware
Secondary -> Behavioral | Good Communication and Aptitude | 1 - Aware
Secondary -> Technology | Active Directory | 1 - Aware
Certification :
Technology | IT Certifications|Microsoft Certification|Messaging Administrator Associate - MS-203
ResponsibilitiesMessaging Administrator’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers and supporting L1 team.
1. Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. 2. Implement the activities defined by L3 team3. Address the tickets escalated from L1 team4. Incident & Problem Management5. Prepare and maintain SOP documents to help L1 team6. Manage and lead team of L1s
Technical Skills 1. Messaging- Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD.- Administration of Office 365 is desired- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)- Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast)- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
2. LDAP- Active Directory and Azure Active Directory user administration (Users, Groups, DHCP, DNS, Group Policy etc.)- Directory Sync from AD to AAD
3. End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients- Team+B34s, desktop/mobile clients- Offline and Online archive management
4. PowerShell- Basic PowerShell scripting knowledge
