We are looking for an experienced and responsible Senior Branch Operations Manager to oversee the day-to-day operations of our Thiruvananthapuram region.
The ideal candidate should have strong experience in staff management, branch operations, accounts coordination, customer handling, and operational problem-solving. The person will be responsible for ensuring smooth functioning of the region and maintaining discipline, service quality, and operational efficiency.
Key Responsibilities
1. Staff Management
- Supervise and manage branch staff and delivery/pickup teams.
- Allocate duties and monitor daily attendance, productivity, and performance.
- Guide staff in handling operational and customer-related issues.
- Maintain discipline and ensure compliance with company procedures.
- Identify staff-related issues and escalate major concerns to Regional Management.
2. Branch Operations
- Monitor day-to-day pickup, delivery, booking, dispatch, and transhipment activities.
- Ensure consignments are processed and delivered within the prescribed TAT.
- Monitor pending, undelivered, returned, misrouted, and delayed consignments.
- Coordinate with other branches and offices for smooth movement of shipments.
- Take immediate corrective action on operational issues.
3. Accounts & Cash Management
- Monitor daily branch collections, billing, expenses, and cash handling.
- Ensure timely submission of accounts and supporting documents.
- Coordinate with the Accounts Department regarding outstanding payments and discrepancies.
- Monitor customer billing and resolve billing-related issues.
- Ensure proper maintenance of branch financial and operational records.
4. Customer & Complaint Management
- Handle important customer complaints and service-related issues.
- Coordinate with customers and branch teams to resolve issues promptly.
- Monitor service quality and take corrective measures where required.
- Ensure important customers and sensitive consignments receive appropriate attention.
5. Problem Solving & Coordination
- Act as the primary point of contact for resolving branch-level operational issues.
- Coordinate with Regional Management, Head Office, other branches, and service partners.
- Investigate operational irregularities and submit appropriate reports.
- Handle urgent situations independently and provide practical solutions.
- Ensure issues are followed up until final resolution.
6. Reporting & Administration
- Prepare and submit daily/weekly operational reports as required.
- Monitor branch performance, revenue, expenses, pending consignments, and service quality.
- Maintain proper records and documentation.
- Ensure compliance with company policies, operational procedures, and administrative requirements.
Candidate Profile
- Preferred Age: 40 years and above.
- Minimum 8–10 years of relevant experience in courier, logistics, transport, branch operations, administration, or a similar field.
- Previous experience in a supervisory or managerial position is preferred.
- Strong ability to manage staff and handle operational pressure.
- Good knowledge of accounts, billing, cash handling, and basic financial procedures.
- Strong communication and interpersonal skills.
- Good problem-solving and decision-making ability.
- Ability to work independently and take responsibility for branch-level matters.
- Knowledge of the local business environment in Thiruvananthapuram will be an advantage.
Key Competencies
- Leadership & staff supervision
- Branch operations management
- Accounts & cash management
- Problem solving
- Customer handling
- Communication skills
- Decision making
- Team coordination
- Discipline and accountability
- Ability to work under pressure
Performance Expectations
The selected candidate will be expected to:
- Ensure smooth and disciplined branch operations.
- Improve staff productivity and accountability.
- Minimize pending and delayed consignments.
- Ensure timely completion of accounts and administrative activities.
- Resolve customer and operational issues without unnecessary escalation.
- Maintain a professional and service-oriented working environment.
- Act as a dependable senior point of contact for the Thiruvananthapuram region.
Salary & Benefits
Salary: Negotiable based on experience and suitability.
Other benefits: As per company policy.
Ideal Candidate
The ideal candidate will be a mature, responsible and hands-on senior professional who can independently manage people, operations, accounts, and day-to-day problems, while maintaining close coordination with Regional Management.
Pay: ₹28,569.50 - ₹31,415.98 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
