Key Responsibilities
- Provide L1 remote support to UAE clients via phone, email, and remote tools (AnyDesk/TeamViewer/RMM)
- Troubleshoot Windows 10/11 desktop issues — OS, drivers, printers, network connectivity, performance
- Support Microsoft 365 users: Outlook, Teams, OneDrive, SharePoint, basic admin tasks (password resets, license assignment)
- Log, track, and update tickets in the helpdesk system; escalate to L2/senior engineers when required
- Assist with user onboarding/offboarding, email setup, and device configuration
- Perform basic network troubleshooting (IP, DNS, DHCP, Wi-Fi, VPN)
- Follow up with clients to confirm resolution and maintain SLA compliance
- Document fixes and contribute to the internal knowledge base
Required Skills
- Solid knowledge of Windows desktop OS (Windows 10/11) — installation, configuration, troubleshooting
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, routers, Wi-Fi)
- Familiarity with Microsoft 365 / Outlook configuration
- Good spoken and written English; clear, patient communication with non-technical users
- Willingness to work UAE hours and weekends per UAE schedule (Sunday off as per UAE calendar)
Nice to Have
- Exposure to Windows Server, Active Directory, or Azure AD/Entra ID
- Experience with ticketing tools (Freshdesk, Zoho Desk, Odoo,ConnectWise, etc.)
- CompTIA A+/N+, MCSA, or similar certification (or in progress)
- Hindi/Arabic language skills are a plus
What We Offer
- Fully remote role with exposure to UAE/international clients
- Training and mentorship from senior engineers in Dubai
- Clear growth path to L2/system engineer roles
- Competitive salary based on experience
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
