Job Description
Position: Technical Executive
Reporting To: Technical Manager – Identity & Access solutions
Location: Mumbai/Pune(West)
Position Summary
The position will be responsible for support in installations, and commissioning of the hotel locks & wireless access control system on site visit and remotely, ensuring timely resolution of customer service requests and thus, ensuring a great customer experience and satisfaction by providing best-in-class after sales service and software training. The incumbent is expected to ensure this by following standard procedures. The position is required to take ownership by displaying strong empathy to customers’ issues and complaints and ensure resolution within agreed timelines and up-to defined satisfaction standards.
Roles and Responsibilities
Skills Required
Educational Qualification and Experience:
Experience of 3+ years with same industry (Wireless Access Control Lockset)/Hotel locks industry/consumer durables.
About ASSA ABLOY
Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It’s our 49,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization. We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places. We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!
Let´s create a safer and a more open world – together!
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
