Job Description – Sales Telecaller
Position: Sales Telecaller
Location: Thiruvankulam, Kerala
Employment Type: Full-Time
Experience: 0–3 Years (Freshers with good communication skills can also apply)
About the Role
We are looking for an energetic, confident, and target-oriented Sales Telecaller who can convert enquiries into customers through effective communication and follow-up. The ideal candidate should be passionate about sales, possess excellent communication skills, and be capable of building strong customer relationships over the phone.
Key Responsibilities1. Sales Calling & Lead Conversion
- Make outbound calls to enquiries and potential customers.
- Receive inbound calls and convert enquiries into qualified leads.
- Understand customer requirements and recommend suitable services.
- Explain the company’s products and services confidently and professionally.
- Convince prospective customers to schedule meetings, consultations, or site visits.
- Follow up consistently until the lead is successfully converted or closed.
2. Lead Management
- Maintain and update all leads in the company’s CRM/Lead Management System.
- Categorize leads based on their stage in the sales process.
- Ensure every lead receives timely follow-up without delay.
- Coordinate with the Sales Team to ensure smooth lead handover.
3. Customer Relationship Management
- Build trust and maintain professional relationships with prospective clients.
- Address customer questions and objections effectively.
- Ensure a positive customer experience throughout the sales journey.
- Escalate complex customer requirements to the concerned department whenever necessary.
4. Sales Target Achievement
- Achieve daily, weekly, and monthly calling targets.
- Achieve lead generation, appointment booking, and sales conversion targets.
- Maximize conversion rates through effective communication and systematic follow-ups.
- Contribute to the branch’s overall sales performance.
5. Documentation & Reporting
- Maintain accurate records of calls, follow-ups, customer responses, and sales status.
- Submit daily call reports and sales activity reports.
- Track conversion ratios and suggest improvements to increase sales performance.
Required Qualifications
Education
- Plus Two / Diploma / Degree (Graduates preferred)
Experience
- Experience in Telecalling, Tele Sales, Customer Service, or Sales is an added advantage.
- Freshers with excellent communication skills are encouraged to apply.
Skills Required
- Excellent communication skills in Malayalam and English.
- Strong persuasion and negotiation skills.
- Ability to confidently handle customer objections.
- Sales-oriented mindset with a passion for achieving targets.
- Basic computer knowledge (MS Office, CRM, Excel).
- Good time management and organizational skills.
- Ability to multitask and manage multiple customer follow-ups.
Key Competencies
- Target-driven and self-motivated.
- Positive attitude with high energy levels.
- Excellent listening and relationship-building skills.
- Strong follow-up discipline.
- Quick learner with problem-solving ability.
- Ability to work independently as well as within a team.
- Professional behaviour and customer-first approach.
Performance Indicators (KPI)
- Daily outbound calls completed.
- Qualified leads generated.
- Follow-up completion rate.
- Appointment/Site Visit bookings.
- Lead-to-sale conversion percentage.
- Monthly revenue generated through telecalling.
- Customer satisfaction and response quality.
- CRM data accuracy and timely updates.
Salary & Benefits
- Attractive Fixed Salary
- Performance-Based Incentives
- Monthly Sales Bonus
- Career Growth Opportunities
- Professional Sales Training
- Friendly and Growth-Oriented Work Environment
How to Apply
Email: [email protected]
Phone: +91 94952 53065
Join our team and become a part of a fast-growing organization where your communication skills directly contribute to business growth and your career success.
Job Type: Full-time
Pay: ₹8,294.10 - ₹20,000.00 per month
Benefits:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
