JOB PROFILE & RESPONSIBILITIES
As a Desktop Support Engineer, the resource will be responsible for (but not limited to) the following duties:
Troubleshoot and resolve technology issues reported by end-users
Install, configure, and maintain computer hardware and software applications
Conduct systematic problem diagnosis through questioning and log analysis
Perform remote troubleshooting and provide technical assistance
Assist new employees in setting up and configuring their workstations
Perform regular maintenance and upgrades of IT equipment and systems
Provide training to new employees on company software applications and tools
Evaluate and recommend new technology solutions in consultation with existing vendors
Respond promptly to ad-hoc and urgent technical requests
Advise senior management on optimal technological solutions for organizational needs
Monitor desktop infrastructure performance and recommend efficiency improvements
Test, install, and deploy application programs on user workstations
Conduct network connectivity testing and diagnostics
Train end-users on new software releases and IT policy compliance requirements
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Experience:
- Desktop Support Engineer: 4 years (Preferred)
Work Location: In person
