Company Profile - https://www.sgl-labs.com/
Job Description
1. Client Relationship Management
- Act as the primary point of contact for assigned clients and maintain strong professional relationships.
- Understand client requirements, ensure timely follow-ups, and track all queries, commitments and pending matters.
2. Internal Coordination & Mediation
- Act as a bridge between clients and Sales, Operations, Grading, QC and Management teams.
- Coordinate issue resolution, communicate client requirements accurately and escalate critical matters when required.
3. Jewellery Industry Shows & Events
- Plan and coordinate jewellery shows, exhibitions, registrations, branding, logistics and client participation.
- Schedule client meetings, ensure effective representation and maintain event-wise lead and client databases.
4. Post-Event Business Development
- Ensure timely follow-up with leads and clients generated through every industry event.
- Track opportunities, proposals and conversions in coordination with the Sales/BD team.
5. Business Development Support
- Contribute to BD through lead generation, client introductions and identifying new business opportunities.
- Support client meetings, follow-ups and lead conversion while coordinating closely with the Sales/BD team.
6. Client Feedback & Service Improvement
- Collect client feedback and identify recurring concerns or service gaps.
- Coordinate with internal teams to resolve complaints and improve the overall client experience.
7. Performance & Reporting
- Maintain reports on client interactions, pending matters, event leads, BD opportunities and conversions.
- Provide regular updates to Management on key accounts, opportunities and event performance.
Pay: ₹35,000.00 - ₹38,000.00 per month
Work Location: In person
