ServiceNow Solution Architect with over 10 years of IT experience and deep expertise in designing and delivering enterprise-scale ServiceNow solutions. The ideal candidate should have strong experience across ITSM, CSM, Integrations, Service Portal/Employee Center, UI Builder, Workspaces, and App Engine, with the ability to define solution architecture, lead technical teams, engage with business stakeholders, and ensure adherence to ServiceNow best practices.
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Design end-to-end ServiceNow solutions aligned with business objectives and platform best practices.
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Lead architecture, solution design, and technical governance across multiple ServiceNow implementations.
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Collaborate with business stakeholders to gather requirements and translate them into scalable platform solutions.
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Architect and implement solutions across ITSM, CSM, Employee Center, Workspaces, and custom applications.
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Design integration architecture using REST, SOAP, IntegrationHub, MID Server, JDBC, LDAP, and third-party APIs.
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Provide architectural guidance for UI Builder, Workspaces, Employee Center, and modern user experiences.
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Design and develop applications using App Engine Studio and ServiceNow low-code capabilities.
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Define CMDB, data model, security model, ACL strategy, and platform governance.
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Lead technical workshops, solution reviews, and architecture discussions with customers.
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Review technical designs, code quality, and ensure adherence to ServiceNow development best practices.
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Mentor developers and technical consultants throughout the project lifecycle.
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Support estimations, solution proposals, RFPs, and technical pre-sales activities.
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Ensure platform scalability, performance optimization, security, and maintainability.
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Stay updated with the latest ServiceNow releases and recommend platform improvements.
