Job Description: Summary: Support Agent is responsible for transaction processing based on SOPs. Key Responsibilities: Process voluntary deactivation and withdrawal requests from employees. Conduct background check reviews, adjudication, and manage suspension administration. Handle E-Verify/I-9 processing for new hires, ensuring compliance with legal standards. Administer employee terminations and related processes. Coordinate drug testing and workers' compensation claims, ensuring timely communication with affected employees. Administer benefits programs, ensuring accurate enrollment and updates. Manage sexual harassment training administration and ensure compliance. Oversee attendance policy adherence, including managing NCNS (No Call, No Show) and SNC (Same No Call). Process verification of employment requests for current and former employees. Handle central DSB (Don’t Send Back) processing for non-compliant employees. Maintain payroll folders and subfolders Maintain payroll email inbox Process pre-payroll reports for the team such as master record changes, deductions changes and time off reports in Workday Consolidate raw payroll data into relevant paydata batches in excel Complete verification of employment requests Assist team with gathering audit request data Required Skills: Excellent communication and problem-solving skills. Ability to handle sensitive issues professionally and confidentially. Qualifications: Bachelor's degree. 6 month to 2 years of experience in customer service.
