At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Senior Manager, Air Loss Optimization
Introduction to the team
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.
The Senior Manager, Air Loss Optimization role sits at the intersection of air operations, traveler experience, and product improvement. You will lead the strategy and execution to identify, reduce, and prevent avoidable air-related loss while protecting traveler trust and long-term loyalty. Working closely with Air stakeholders, Operations, Product, Finance, and process owners, you will turn loss insights into measurable actions, stronger controls, and scalable improvements that balance financial outcomes with customer experience
In this role you will:
Define and lead the air loss optimization strategy, balancing reduction of avoidable air, agency debit memo, and agent error loss with sustainable financial return on investment
Lead and develop a team responsible for agency debit memo, agent error, and air loss prevention, fostering accountability, inclusion, and continuous improvement
Establish and run governance forums to align stakeholders on priorities, investment choices, and trade-offs between cost reduction, recovery, and operational efficiency
Own end-to-end agency debit memo and agent error management and prevention, including recovery strategies, controls, governance routines, and scalable operating playbooks
Identify systemic loss drivers and build data-backed business cases for product, process, or policy changes that reduce loss at scale
Partner cross-functionally with Product, Operations, Finance, and other teams to translate insights into implemented, measurable change
Recommend air compensation and related policy updates based on return on investment, operational impact, and performance outcomes
Set operating rhythms and performance reporting that track loss reduction, recovery effectiveness, and realized business value
Act as a senior leader on air loss topics, bringing sound judgment and a practical, value-focused approach to decision-making
Deliver a clear, data-driven view of the biggest air loss drivers and where intervention will have the highest return
Deliver a prioritized roadmap of operational, process, and product changes to reduce preventable loss
Provide stronger governance for agency debit memo and agent error management, including consistent recoup and prevention playbooks
Make decisions to support for compensation and policy changes tied to business performance and return on investment
Build a high-performing team with clear ownership, scalable processes, and measurable impact
Experience and qualifications:
You have 12+ years of total professional experience, including 7+ years of leadership experience leading managers and operational teams in fast-paced, cross-functional environments
You must have experience in airline, air servicing, airline policy, agency debit memo management, or other air-related environments
You have led operational, financial, loss, revenue recovery, or quality programs in related service environments
You use strong analytical skills to interpret trends, isolate systemic drivers, and convert findings into action
You can influence across stakeholder groups and lead governance forums or steering committees
You have a track record of building business cases and partnering on product, process, or workflow changes
You are familiar with agency debit memos, agent error, recoup, policy, and operational control frameworks
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
