Roles and Responsibilities
- Client Onboarding: Guide new clients through a seamless onboarding experience helping them set up and understand our platform.
- Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.
- Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.
- Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.
- Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams.
Desired Candidate Profile
- 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
- Excellent communication skills with ability to build rapport easily.
- Proficiency in MS Office applications (Excel) for report preparation and presentation.
- Strong understanding of product knowledge and sales principles.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
Work Location: In person
