We are looking for a confident, presentable and customer-oriented Business Executive to join our team in Lower Parel, Mumbai. The ideal candidate should have prior experience in customer service, client coordination, calling, lead generation and business support.
The candidate will be responsible for managing customer interactions, coordinating with internal teams, generating business leads through outbound calling, supporting B2B business development activities, maintaining MIS reports and assisting with day-to-day office and online system operations.
Key Responsibilities
- Handle inbound and outbound customer calls and provide accurate information, guidance and assistance.
- Understand customer requirements, address queries and ensure timely resolution of concerns.
- Coordinate with internal departments and teams to ensure smooth execution of customer requirements.
- Conduct cold calling and lead generation activities to identify prospective corporate/B2B clients.
- Follow up with prospective clients and maintain regular communication to support business conversion.
- Assist in arranging and coordinating meetings with corporate clients.
- Support the business development team in B2B client acquisition and relationship management.
- Maintain records of leads, customer interactions, follow-ups and business activities.
- Prepare monthly MIS reports and assist in analysing business and customer-related data.
- Update and maintain customer/lead information in the company's online systems and databases.
- Ensure all online records and systems are updated accurately and on time.
- Assist with routine office administration and coordination activities.
- Maintain proper documentation and records related to customers, leads and business activities.
- Coordinate internally to ensure customer requests and business requirements are completed within timelines.
- Prepare basic reports, presentations and business-related documents as required.
- Maintain a professional relationship with customers, corporate clients and internal stakeholders.
- Represent the organization professionally during customer and corporate interactions.
Required Skills
- Excellent verbal and written communication skills
- Strong customer service and client-handling skills
- Good interpersonal and relationship-building abilities
- Comfortable with inbound and outbound calling
- Cold calling and lead-generation skills
- Basic B2B/business development understanding
- Good follow-up and negotiation skills
- Strong coordination and organizational skills
- Good working knowledge of MS Excel, Word and PowerPoint
- Ability to prepare and maintain MIS reports
- Comfortable working with online systems/CRM and updating records
- Good presentation and convincing skills
- Problem-solving and decision-making ability
- Ability to multitask and manage priorities
- Professional and pleasing personality
- Target-oriented and proactive approach
Candidate Profile
The ideal candidate should:
- Have 1–2 years of experience in customer service, business support, sales coordination or client servicing.
- Be comfortable interacting with customers over phone, email and other communication channels.
- Have an interest in B2B sales, corporate client acquisition and business development.
- Be confident in making outbound calls and following up with prospects.
- Be presentable, energetic and professional while interacting with clients.
- Have good computer skills and working knowledge of MS Office.
- Be comfortable preparing reports and maintaining customer/business records.
- Be willing to handle a combination of customer service, business development, MIS and office administration responsibilities.
- Be willing to work from the Lower Parel, Mumbai office.
Education
Bachelor's Degree is mandatory.
Benefits:
- Cell Phone Reimbursement
- Health Insurance
- Professional Growth Opportunities
- Customer & Corporate Client Exposure
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
