Executive – Flight Ticketing – Operations
Company : Exoticyatra Holidays
Location: KOLKATA (ON-SITE)
Employment Type Full-time
Role Description
- Manage the entire range of flight ticketing functions for FIT and group travel with accuracy in fare constructions, timeliness in issue, changes and refunds.
- Minimize costs by utilizing series fares, private/contract fares, and published/negotiated inventories within airline fare rules and company SOPs.
- Daily work with airline zonal managers to get inventory, waivers and commercials to support margin and service SLAs.
Main Responsibilities
- Search, price and build itineraries through GDS (Galileo, Amadeus, Sabre) and NDC/airline portals; create/quality check PNRs, queue management, ticket issue, reissues/revalidations, EMDS/SSRs.
- Negotiate group quotes, series space, waivers, penalty protections, ADM reversals, better commission/PLB terms with airlines Escalate with zonal managers when required
Requirements:
- 3-6 years of experience in airline ticketing operations in travel agencies/OTAs/TMCs, including group bookings and series fare management.
- Demonstrable success in negotiating with airline commercial/zonal teams and achieving cost savings.
* Desired: Certification or formal training in at least one GDS (Galileo/Amadeus/Sabre).
Important skills
- Negotiation and stakeholder management with Airline Zonal Heads.
- Accuracy under pressure; strong QA focus and SLA compliance.
- Good written/verbal communication skills, professional client management during change/disruption
- Excel/Sheets for MIS, reconciliation Good with ticketing automation tools.
Our Definition of Success
- Ticketing accuracy (ADMs / 1,000 tickets), average savings vs published, SLA adherence (TAT for issuance/changes), group conversion rate, waiver success rate, disruption handling CSAT.
Work Schedule & Benefits
- Flexibility to cover airline ticketing windows and disruptions; weekend/holiday rotations as needed.
- Competitive Salary & Performance Based Incentives. [Personalize]
Application Process
- PLZ Share CV via Wattsapp @ 811 6548 583
Email: [email protected]
- Please send your resume with subject line “Flight Ticketing Executive – Operations – [Your Name]” and specify your GDS skills and recent group/series experience.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
