Job Summary
We are looking for a dynamic and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, following up with potential customers, and maintaining positive customer relationships. The candidate should possess excellent communication skills and a customer-focused approach.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Answer inbound customer calls and resolve queries professionally.
- Explain company products and services clearly to customers.
- Generate and qualify leads for the sales team.
- Follow up with interested customers and schedule appointments when required.
- Maintain accurate records of customer interactions in the CRM or company database.
- Achieve daily, weekly, and monthly call and conversion targets.
- Handle customer objections professionally and provide suitable solutions.
- Coordinate with the sales and support teams to ensure customer satisfaction.
- Prepare daily call reports and update management on progress.
Required Qualifications
- Minimum qualification: 12th Pass / Graduate.
- Previous experience in telecalling, telesales, customer service, or BPO is preferred.
- Freshers with excellent communication skills may also apply.
Pay: ₹8,527.61 - ₹30,871.94 per month
Work Location: Hybrid remote in Patna, Bihar (Patna)
