Job Summary
We are looking for a proactive and detail-oriented Operations Executive to support and manage day-to-day business operations. The ideal candidate will ensure smooth coordination between departments, maintain operational efficiency, monitor process compliance, and support the sales and service teams to achieve organizational goals.
Key Responsibilities
- Coordinate daily operational activities and ensure smooth workflow across departments.
- Monitor CRM activities and ensure timely creation, updates, and closure of records.
- Coordinate with internal teams for onboarding, CRM creation, and operational support.
- Prepare and maintain MIS reports, dashboards, and operational data.
- Ensure compliance with company policies and operational procedures.
- Track pending tasks and follow up with relevant teams for timely completion.
- Coordinate with sales, service, HR, and finance teams to resolve operational issues.
- Maintain accurate documentation and operational records.
- Assist in implementing process improvements to enhance efficiency and productivity.
- Handle operational escalations and provide timely resolutions.
- Support management with reports, analysis, and administrative tasks.
- Ensure proper communication between internal stakeholders and external partners when required.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 1–3 years of experience in operations, administration, or a similar role.
Required Skills
- Excellent communication and coordination skills.
- Strong organizational and multitasking abilities.
- Good analytical and problem-solving skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience working with CRM/ERP systems is preferred.
- Ability to work under pressure and meet deadlines.
- High attention to detail and accuracy.
Key Performance Indicators (KPIs)
- Timely completion of operational tasks.
- CRM data accuracy and maintenance.
- Turnaround time for operational requests.
- Process compliance and documentation accuracy.
- Resolution of operational issues within defined timelines.
- Quality and timeliness of MIS reports.
Pay: ₹18,000.00 - ₹35,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh (Noida): Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Operations management: 1 year (Required)
Language:
Work Location: In person
