About the Role:
We’re looking for a Business Development Executive who can be the first point of contact for patients and prospective patients, someone who can communicate with clarity, listen with empathy, and guide people confidently through their healthcare journey.
This role involves speaking with patients, understanding their concerns, answering questions, following up with leads, and helping convert genuine enquiries into consultations and appointments.
Key Responsibilities:
- Speak with patients and prospective patients over the phone and other communication channels.
- Understand patient concerns, requirements, and expectations with empathy.
- Clearly explain relevant treatments, services, processes, and next steps.
- Follow up with leads and enquiries and help convert them into consultations/appointments.
- Build trust and maintain positive relationships with patients throughout their journey.
- Handle questions and concerns calmly, professionally, and sensitively.
- Coordinate with doctors and internal teams when required.
- Ensure timely and consistent follow-up with prospective patients.
What We’re Looking For:
- Excellent spoken English and Tamil.
- 1-3 years of relevant work experience
- Strong communication and interpersonal skills.
- Naturally empathetic, patient, and comfortable speaking with people about sensitive concerns.
- Ability to listen actively and communicate information clearly.
- Strong follow-up and persuasion skills without being pushy.
- A background in Clinical Psychology, Counselling, Healthcare, Patient Relations, or Customer Support.
Application Question(s):
- Are you an immediate joiner?
- What is your current CTC?
- Experience:
Telecommunication: 1 year (Required)
Work Location: In person
