Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.
2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
3. Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
5. Documentation: Maintain accurate records of technical support, service, and repair activities.
6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.
7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.
Skills and Abilities.
- Communication and problem-solving
- Time management and organization
- Ability to travel (up to 50% of the time).
Education and Experience
- Bachelor's degree in Mechanical or Electrical Engineering or related field
- Minimum 4+ years of experience in after-sales service, technical support, or a related field.
- Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..
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Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.
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